Travelers Introduces New Workers Compensation Tools for Better Claim Experience
Digital capabilities enhance customer experience, improve patient care and reduce expenses
HARTFORD, Conn.--(BUSINESS WIRE)-- The Travelers Companies, Inc. (NYSE:TRV) today announced its newest digital capabilities to improve the claim experience for injured employees. The additions provide an engaging customer experience with increased access to medical professionals after a workplace injury.
MyTravelers® for Injured Employees, the company’s web-based and mobile-friendly self-service tool for workers compensation claims, offers two-way messaging between an injured employee and a Travelers Claim Nurse professional. This digital tool provides access to a full claim team, including claim and medical professionals, and helps keep injured employees more engaged in the process to help accelerate their recovery.
Two-way document sharing will also be added to the MyTravelers for Injured Employees tool. Injured employees will be able to easily upload important materials related to their claim, including state workers compensation forms, work status reports, mileage trackers and medical reports. This new feature will make it easier and faster for injured employees to exchange information with Travelers so they can move forward through the claim process more efficiently.
The company also announced the addition of a telemedicine capability, enabling qualified injured employees to conduct appointments with a physician via a secure video connection on their computer or smartphone. By delivering clinical health care from a distance, telemedicine may offer a cost-effective alternative to emergency room visits while also providing access to care when it is not readily available.
“We continually look for new ways to deliver a better workers compensation claim experience for someone who has been injured on the job,” said Rich Ives, Vice President of Workers Compensation Claim at Travelers. “Our latest capabilities not only speed up access to medical care and make it easier to communicate, but they also address our customers’ top concerns — the health of their employees and the rising costs of health care.”
Travelers offers a range of workers compensation services that benefit injured employees and their employers: The Early Severity Predictor® model helps predict which injured employees are most at risk for chronic pain; the ConciergeCLAIM® Nurse program helps injured workers with the workers compensation process; and the Cultural Advantage services provide Spanish-speaking claim and medical professionals to bridge language barriers.
For more information on workers compensation products and services from Travelers, visit www.travelers.com.
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $29 billion in 2017. For more information, visit www.travelers.com.
The Travelers Companies, Inc.
Kate Thermansen, 860-954-1789
Source: The Travelers Companies, Inc.