BMO Financial Group Ranked #1 in J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study
BMO Financial Group Ranked #1 in J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study |
[18-February-2020] |
TORONTO, Feb. 18, 2020 /CNW/ - BMO Financial Group received the highest customer satisfaction ranking in retail banking advice amongst Canada's largest banks, in the J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study. The study analyzes responses from thousands of retail bank customers across Canada. BMO scored top marks in numerous categories directed at creating leading customer experiences, including: frequency of advice, relevance of advice, concern for customer needs, clarity of advice and quality of advice. "This recognition is a testament to the employees across our business who help customers at every stage of their journey – whether it's saving for a child's education, purchasing a new home or planning for retirement," said Ernie Johannson, Group Head, North American Personal Banking, BMO Financial Group. "We look forward to continuing to combine best in class advice with digital solutions to help our customers make real financial progress in their lives." BMO's performance in this year's study was supported by the bank's growing portfolio of digital tools which are focused on key areas of customer needs, including:
The 2020 Canada Retail Banking Advice Satisfaction Study includes responses from 1,685 retail bank customers in Canada who received any advice/guidance from their primary bank regarding relevant products and services or other financial needs in the past 12 months. The study was fielded in October-November 2019. For more information on BMO Personal Banking, please visit www.bmo.com/main/personal About BMO Financial Group About J.D. Power SOURCE BMO Financial Group | ||
Company Codes: NYSE:BMO, Toronto:BMO |
© 2020 PR Newswire. All Rights Reserved.