TTEC Learning and Performance Leader to Present at Frost and Sullivan Customer Contact West Event
TTEC Learning and Performance Leader to Present at Frost and Sullivan Customer Contact West Event Lamont Exeter, learning innovation expert, will share 'The Secret Formula' on October 23 |
[17-October-2018] |
DENVER, Oct. 17, 2018 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced that Lamont Exeter, VP of Learning and Performance, TTEC, will be presenting during the upcoming Frost and Sullivan Customer Contact West event, October 21-24, in Phoenix, AZ. Engaged and empowered employees are key drivers in creating captivating customer experiences that improve customer satisfaction, retention and loyalty. Traditional training and development programs typically miss the mark in meeting the needs of today's millennial learners and these programs are foundational in enhancing the employee experience and inspiring optimal performance. With innovative learning and performance solutions, TTEC is transforming the way companies think about, build, develop, reward and motivate teams. "Technologies including artificial intelligence, knowledge management, and gamification applications are essential to engaging employees in training and development programs," said Dave Anderson, Executive Vice President, TTEC Digital, Consulting. "TTEC blends human and digital by creating and curating learning content that connects company culture with employee education while leveraging these technologies to improve the employee experience." During this thought-provoking session, Lamont Exeter will present "The Secret Formula: How to successfully blend technology and humans to boost employee engagement and the customer experience." He will share how TTEC is working with its clients to educate, inform, incent and motivate their employees including best practices and operational suggestions that increase employee success and drive business outcomes. Over the past two years, the company's learning and performance programs have been recognized with several industry awards, including:
For more information about these award-winning programs which develop, engage and empower employees, visit https://www.ttec.com/learning-and-performance. To learn more about this dynamic presentation and connect with TTEC, visit https://www.ttec.com/customer-contact-west. About TTEC:
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Company Codes: NASDAQ-NMS:TTEC |
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