(EMAILWIRE.COM, August 15, 2015 ) Sarasota, Florida -- Americans' Preferred, the manufacturer of the Ultraviolet Flashlight Pet urine detector Pet-Max, has released the summary of a market research about the Customer satisfaction on Ultraviolet Lights.
The study was addressed to uncover the main pain points Customers complain about when using these products since dissatisfaction was highlighted on each and every market survey the Company initiated.
The main problems highlighted by Customers were:
1. The UV light was not very bright.
Root cause: insufficient lighting power for the intended use.
2. Batteries missing or no working properly.
Many products are shipped without batteries and Customers have to procure them separately, or the batteries shipped with the product are low-quality brands.
3. Low quality materials (cheaply made).
This is the problem with compromising quality for low price. Especially on the online sales, when Customers cannot physically touch the product, they realize about the low-quality materials after home delivery.
4. Not clearly revealing urine stains on several surfaces.
Root cause: Not proper ultraviolet wavelength; the shorter the wavelength the more contrast and better results.
5. The range of light is very limited.
Root-cause: the lamp power is insufficient so the design has to concentrate the light in a limited area.
6. Lack of use instructions.
No details available on the packaging content.
Todd Lyon, Americans' Preferred's Communications Director commented: "Customer feedback is critical for us to develop the best product in the market, that's why we spend so much time and money in product surveys. The results we got were used to implement Changes in our UV Flashlight which fix all the above Customers complaints".
And he added: "We are proud to see that our UV Pet urine detector Pet-Max has been designed in a way that all the Customer complaints we observed in the market survey were solved. The reality is that our Customer satisfaction ratio is 100%, what proves our effort to release a high-quality product that exceeds Customers expectations".
About Americans' Preferred
Americans' Preferred is a Company that operates online, bringing the best products at the most competitive price. It strives to search, identify and make available to its Customers only those hand-picked products that meet the high-quality standards and environmental regulations. It is lately developing a series of home products, like its last best seller pet urine detector, to help to improve the comfort of every American house.
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