Did your air conditioning (AC) unit suddenly stop working? Or is it unable to achieve the desired room temperature? If your AC unit is showing some troubles, you better be calling an experienced AC technician before your expensive investment becomes completely damaged.
A quick browse on the Internet would surely give you so many options – from freelance technicians to local companies to major appliance repair chains. But while there are many options, picking the right company could be confusing and intimidating. Most likely, you’ll be inundated with eye-catching promotional and marketing content from these providers. You have to be circumspect with what you read, so you don’t fall into the claims of unscrupulous parties.
Hiring an excellent AC repair service is vital in ensuring that your unit will work perfectly. Here we take a look at the crucial things to consider when choosing the best AC repair company.
Ideally, you should hire a repair company instead of an independent contractor or a freelancer. Unlike individual contractors, companies are registered with the local business bureau or concerned regulations authority. Look for a business permit, certificate of registration, or license. A valid registration provides them with the authority to do the work they advertise.
Furthermore, AC repair companies often have a physical address, phone numbers, website, and other communication channels where you can contact them in case of problems after the project. Hiring an accredited repair company protects you from fly-by-night contractors or scammers. In case of disputes, you can file complaints with the concerned governing body.
A registered company will likely be covered with insurance. This protects you from potential liabilities in case of an accident while working on your premises.
Alongside their permits and registration, they also need to have up-to-date training in air conditioning systems. Look for a repair company that provides proof of training of its employees, specifically with the brand or model of your AC unit. Not all technicians are capable of fixing different types of units. For example, some technicians are trained with older AC units but not with the new ones. Hence, when looking for an AC repair company, choose the one with both the training and vast experience fixing similar air conditioning units. With the rapidly evolving HVAC technology, AC technicians must continuously upgrade their knowledge and skills through training and experience.
If your air-conditioner is still covered by a warranty, you should look for a repair company that is authorized by the manufacturer. These accredited providers have passed the stringent technical requirements of the manufacturer, so you are assured that the AC unit is in good hands.
Additionally, you should look for a repair company manned by technicians with EPA certification in the handling of refrigerants. This ensures that they know how to safely handle and dispose of coolants used in the AC unit.
When it comes to AC units, pricing is often a major concern especially since air-conditioners tend to break down unexpectedly – and not everyone has an available emergency fund. Talk to different providers and request an estimate from each one. Ask them if they can tailor their services to meet your budget. If possible look for a service company that offers flexible payment terms. AC repair technicians from Hartman advise clients to ask for promos or discounts. Don’t feel ashamed to ask this question. Some companies offer a discount if you bring the unit to their office or if you are a referral from previous clients.
You want to know what previous customers say about their service. Aside from testimonials or reviews posted on the AC repair company’s website, you can try checking local forums or social networks. Here you can find honest reviews from past clients. Discovering more about the company enables you to anticipate their service. If there are lots of negative reviews, you should start looking for other providers.
Word of mouth referrals speaks volume about a company’s quality of work and customer service. If a relative, friend, or colleague refers to a certain company, they must’ve been satisfied with their work. Go for an AC repair company with recommendations from your circle.
Finally, you should consider how the company deals with its clients. Are they available to you in case of sudden troubles? Are they open to your queries? Do they arrive as scheduled? Are their technicians professional, friendly, and courteous? The attitude of the employees says a lot about their services. If they sound rude or unaccommodating on the phone, you won’t likely make a good connection. Better look for another provider. Trust your gut feeling. Usually, your first impression of them is right.