Help and Support for Dynamics 365 Business Central are generally provided by Microsoft Partners as they are the ones who have access to all the necessary resources. The piece is an attempt to outline all those resources available for help and support to users of Microsoft Dynamics 365 Business Central.
It is generally advised to end users interested in getting a Microsoft Business Central Implementation done that they first schedule a Dynamics 365 Business Central Demo to fully understand all functionalities and features in the solution.
- Product Help:Microsoft Partners have AL Developer documentation to refer to, where descriptions of processes such as compilations and debugging and conceptual information about object types such as tables and events have been detailed out. For Product Versions and Help Versions, Microsoft Partners have plenty of content to refer to in docs.microsoft.com where the latest version of Business Central Online with limited support for earlier versions is detailed out.
- Support:Microsoft Reselling Partners are also administrators to their customers’ Business Central tenants. They happen to the first line of support. Thus, they have the authority to customize support experience and access to information they would be needing most to troubleshoot issues reported by customers.
- Training: Microsoft Partners have plenty of free eLearning content available on the Microsoft Learn landing page for Business Central with all suggested collections to get started, in addition to managing financials and extending Business Central. Also, the Learn site also includes role-specific learning paths for administrators, developers and functional consultants.
- Blog Posts: Microsoft Partners and end users as well can refer to various blog posts on Business Central published by subject matter experts on the Microsoft website in the blog section, where announcements, updates, tips and tricks on Business Central get published. By referring to this section, not only end users but also Microsoft Partners can learn more about opportunities, processes and tools for the Business Central Partner Community.
- Communities:Such communities where users of Business Central throng the place and write about their experiences includes everything from how to get a Microsoft Business Central Implementation done to scheduling a Dynamics 365 Business Central Demo with a Microsoft Partner. These are forums on which questions can be submitted and MVPs and Partners who talk about the solution in detail and the various issues that arise while the solution is in use.
- Trials: End users will do well by going in for a pre-configured trial of Business Central, preferably the standard trial provided by Microsoft itself. They can also go in for one that has relevant extensions for better understanding.
These are the various resources available for reference to seek help and support for Dynamics 365 Business Central.
Summary: The resources written about above make it very clear how these can be helpful in seeking help and support for Dynamic 365 Business Central.