An organisation's customer experience may make or break it. Eighty-six per cent of shoppers are willing to pay more for a better brand experience, according toOracle. As a result, major firms have made the concept of continuously improving the customer experience a top priority. But what about the employees who work for those businesses? Is there any role of workplace training in such a scenario? Let us find out.
Companies with highly engaged employees beat their competitors by 147 per cent,as per Forbes. Furthermore, employees working for companies that provide an above-average customer experience are 79 percent more engaged in their jobs than employees who work for companies that provide an average or below-average customer experience, 49 per cent engaged.
So how do you enhance employee engagement? Well, there is a vital role of workplace training at play here.Employee training that is both enjoyable and beneficial is one approach for a firm to improve the employee experience and increase employee engagement.
Employees flourish in a setting that emphasizes their development as valuable assets. The role of workplace training is critical for boosting employee engagement. Employees feel appreciated due to career advancement and development, which promotes motivation to meet company goals. In fact, employees who have many learning and development chances in their workplace are more likely to be engaged and happy in their careers, he said.
Implementingindustry-leadingopen source learning management systems is the most obvious way to increase employee training. More and more businesses are now transitioning to digital learning platforms to get the job done. Despite the eLearning market's rapid growth, many companies continue to use traditional staff training methods.
Legacy systems and offline training courses are not tailored adequately for the millennial age. Learning in organizations is frequently not engaging enough because it is not individualized enough. Artificial intelligence (AI) can help in the personalization or contextualization of learning supplied to an employee, using information about a person's previous experiences and background, as well as their aspirations.
Another recommendation for businesses is to use amicro-learning strategy and make training materials and resourcesmobile-friendly. We should also understand the value of social andgamified learning. Learning and development managers should prioritize social and informal learning, knowledge sharing, and timely access to the correct information or subject-matter expert. Learning may be more entertaining and engaging with gamification aspects.
Learning and development managers can additionally use advanced learning experience platforms, specifically xAPI standards, to track all learning activities inside and outside the learning platform. This way, organizations can identify parts of the learning process that aren't engaging enough and need to be adjusted.
There is also the necessity to provide appropriate resources for employees to execute their tasks, in addition to personal development. Here, we are talking about technology. One of the most effective methods to promote employee engagement is to remove roadblocks to growth. Unresolved hardware, software, and other IT issues should no longer hinder completing the task at hand.
The trend of problem-solving directly links to discovery-based learning, which can empower employees. Learning models or applications based on discovery can empower employees and improve their motivation and overallcorporate learning performance. It would be best if you tied everything back to these practical workplace applications for training to attain the company's beliefs and objectives. So, how do you plan to improve employee training and engagement in 2021?