Importance of Customer Support for SaaS-based LMS
As we already mentioned, organisations can hire a dedicated specialist who is well-versed in managing and operating the software. But whenever there are new updates and changes in the system features, even seasoned professionals become baffled. To solve these issues, several LMS providers take the help of third-party solutions and service vendors. However, such added services come at a cost. Moreover, since there is no direct POC (point of contact) with the LMS provider, the resolution of any query might take a long turnaround time.
Another alternative is to buy additional customer support packages along with their regular LMS licensing. Again, this means that vendors need to spend quite a considerable amount when they have multiple years of licensing. And finally, these charges will add up to the final fee payable by the customer. Therefore, the final solution is to pick a platform that offers free customer support. Such services are usually provided by LMS providers whose primary product iseLearning software. They will generally not charge anything extra for ensuring customer success.
Such services are economically sound for a smaller organisation, not to forget that most LMSs developed by eLearning experts are built keeping L&D skills in mind. Hence, the need for coding or technical background is non-existent.
How Does PlayAblo Ensure Customer Success?
When you seek the services of a platform like PlayAblo, you get dedicated customer support at no extra cost — from pilot to deployment to implementation to training and handholding. We have a single point of contact (SPOC) who serves as the face of the organisation. The communication is pretty seamless, and turnaround times to solve queries is extremely fast. The experts at PlayAblo will also handhold you through all stages of the learning lifecycle — such as training, demo sessions, and full-fledged pilot trials.
Conclusion
As stated earlier, PlayAblo is a comprehensive SaaS-based LMS, which comes embedded with all the elements to ensure customer success. If you have any further questions, you can always contact our team. We are just a call away!
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