Metropolis Launches Real-Time Reporting for Expo XT Webex Contact Center

Live and Historical Contact Center Analytics Make it Easy for Supervisors to Manage their Queues

FORT LAUDERDALE, FL / ACCESS Newswire / December 2, 2025 /Metropolis Corp today announced real-time reporting is available for Expo XT Webex Contact Center, giving supervisors a single view of live queues and historical trends in one platform. Available January 2026, this new capability combines real-time dashboards, historical analysis, and forecasting so contact centers can spot issues faster, staff smarter, and improve service levels without juggling multiple tools.

Expo XT is a leading analytics solution for unified communications and contact center platforms, delivering advanced insights across Cisco, Webex Contact Center, Zoom, Teams, and more in Power BI.

Real-time + historical dashboards in one place

Expo XT 's real-time reporting transforms Webex Contact Center analytics by:

• Unifying Real-Time and Historical Data: Track live agent states, wrap-up times, and queue activity while leveraging long-term trends to anticipate peak periods and optimize staffing.

• Centralizing Performance Metrics: Access real-time queue KPIs, service-level indicators, and agent activity alongside historical analytics in a single, unified Power BI workspace.

• Enabling Predictive Queue Management: View "calls waiting " in real time alongside historical patterns to identify bottlenecks early.

"Our customers have been asking for a more affordable real-time dashboard that helps them easily manage their Webex Contact Center and it 's incredible AI-powered capabilities, " explains Sharon Harry, Marketing Product Manager. "Expo XT 's new live reporting helps supervisors see what 's happening right now, understand why, and respond in the moment. "

Built for contact center leaders and BI teams

Expo XT is built for contact center leaders and Power BI teams. It delivers ready-to-use dashboards for supervisors and gives Power BI analysts full control over the underlying fields and data so they can reshape, extend, and customize reports without rebuilding complex Webex Contact Center models from scratch.

Complete Communication Visibility Available in January 2026

Request a personalized demo to discover why leading contact centers choose Expo XT.

About Metropolis Corp

Headquartered in Fort Lauderdale, Florida, Metropolis Corp is a MWOSB and leading provider of unified communications (UC) analytics and call center reporting solutions, empowering organizations to transform their voice and contact-center data into clear, actionable intelligence. After three decades, its mission remains the same: empower organizations with the intelligence they need to reduce costs, maximize productivity, and elevate every customer conversation.

Learn More about Metropolis Corp: Visit Metropolis.com

To Test Drive Expo XT UC Analytics: Trial Expo XT

Media Contact:
Sharon Harry
Metropolis Corp
+1 954-414-2900

Visit us on social media:
X | LinkedIn | YouTube

SOURCE: Metropolis Corp.

View the original press release on ACCESS Newswire

© 2025 ACCESS Newswire. All Rights Reserved.