New Study: 64% of People Trust a Robot More Than Their Manager
Global research highlights how AI is changing the relationship between people and technology at work
REDWOOD SHORES, Calif., Oct. 15, 2019 /PRNewswire/ -- People have more trust in robots than their managers, according to the second annual AI at Work study conducted by Oracle and Future Workplace, a research firm preparing leaders for disruptions in recruiting, development and employee engagement. The study of 8,370 employees, managers and HR leaders across 10 countries, found that AI has changed the relationship between people and technology at work and is reshaping the role HR teams and managers need to play in attracting, retaining and developing talent.
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"The latest advancements in machine learning and artificial intelligence are rapidly reaching mainstream, resulting in a massive shift in the way people across the world interact with technology and their teams. As this study shows, the relationship between humans and machines is being redefined at work, and there is no one-size-fits-all approach to successfully managing this change. Instead, organizations need to partner with their HR organization to personalize the approach to implementing AI at work in order to meet the changing expectations of their teams around the world," said Emily He, SVP, Human Capital Management Cloud Business Group, Oracle
"Over the past two years we've found that workers have become more optimistic as they've adopted AI in the workplace and HR is leading the way. The 2019 study shows that AI is redefining not only the relationship between worker and manager, but also the role of a manager in an AI-driven workplace. Based on the findings, managers will remain relevant in the future if they focus on being human and using their soft skills, while leaving the technical skills and routine tasks to robots," said Dan Schawbel, Research Director at Future Workplace.
"Our 2019 results reveal that forward looking companies are already capitalizing on the power of AI," said Jeanne Meister Founding Partner, Future Workplace. "As workers and managers leverage the power of artificial intelligence in the workplace, they are moving from fear to enthusiasm as they see the possibility of being freed of many of their routine tasks and having more time to solve critical business problems for the enterprise."
Learn more about this global study here.
Research findings are based on a global survey conducted by Savanta between July 2 to August 9, 2019. In total, 8,370 completed the survey. The study was administered online and fielded in 10 different countries (and in six languages). Permanent full-time employees between the ages 18 – 74 years old were eligible to participate. The survey targeted HR Leaders, Managers and Employees. Respondents are recruited through a number of different mechanisms, via different sources to join the panels and participate in market research surveys. All panelists have passed a double opt-in process and complete on average 300 profiling data points prior to taking part in surveys. Respondents are invited to take part via email and are provided with a small monetary incentive for doing so.
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
About Future Workplace
Future Workplace is an executive development firm dedicated to rethinking and re-imagining the workplace. Future Workplace works with heads of talent management, human resources, corporate learning, and diversity to prepare for the changes impacting recruitment, employee development, and engagement. Future Workplace is host to the 2020 Workplace Network, an Executive Council that includes 50 plus heads of Corporate Learning, Talent, and Human Resources who come together to discuss debate and share "next" practices impacting the workplace and workforce of the future. For more information, please visit: http://www.futureworkplace.com.
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