HSBC Builds the Bank of the Future with MuleSoft
HSBC, one of the largest banks in the world, is building a digital platform with APIs to unlock open banking opportunities
SAN FRANCISCO, Nov. 20, 2019 /PRNewswire/ -- DREAMFORCE 2019 -- MuleSoft, provider of the leading platform for building application networks, today announced that HSBC is leveraging MuleSoft's Anypoint Platform to build a digital banking platform to power the bank of the future. As one of the largest banking and financial services organizations in the world, HSBC is taking advantage of open banking to drive new, connected experiences for its more than 38 million customers worldwide. With MuleSoft and its Anypoint API Community Manager, HSBC is building APIs that securely unlock access to core banking products to enable collaboration with partners, accelerate innovation and open new revenue channels.
The rise of PSD2 requirements and open banking are requiring financial institutions to share customer data with third-party developers via APIs. Connected customer experiences have become the new battleground. Banks are going through a revolution where they must move from transactions to personalized interactions and digital services for customers. HSBC is leveraging an API strategy to develop a digital platform and co-create new experiences with a broader ecosystem of developers and partners.
"HSBC is driving incredible innovation in the era of open banking through API-led connectivity," said Dinesh Keswani, group CTO and CIO of retail digital banking, HSBC. "We are moving to serving customers across multiple online and offline channels. With MuleSoft, HSBC has built thousands of APIs in an application network and deployed them across multiple environments to deliver new and consistent experiences. We've been able to reduce our app development time by 75% and release new functionality to consumers every two weeks versus once a quarter."
Building a digital banking platform
For example, HSBC can draw data from legacy systems using APIs to enable new features, such as showing customers an overview of their spending across all their bank accounts.
Building APIs with MuleSoft, HSBC can unlock its backend systems and connect them with trusted third parties to develop a range of other new customer-facing services. By enabling an API ecosystem to innovate on top of its core bank platform, HSBC can drive speed, agility and innovation at scale to deliver more value for its customers.
Tapping into the API economy
API Community Manager uniquely combines a full-featured API portal and industry-leading digital experience capabilities, transforming how teams collaborate across the entire lifecycle of an API program. With API Community Manager, HSBC can easily build and engage API ecosystems, so it can foster new partnerships to deliver joint business value and innovate faster. For example, HSBC's Mortgage API could be applied to home buying websites so that consumers can filter houses for which they are pre-approved.
"With MuleSoft supporting our API program, HSBC is leading innovation in a highly competitive developer-driven third-party ecosystem," said Keswani. "Using Anypoint Platform, we can easily integrate with new internal and external applications and create new digital capabilities that deliver personalized experiences."
HSBC at Dreamforce 2019
About Anypoint Platform
About MuleSoft, a Salesforce company
MuleSoft is a registered trademark of MuleSoft, Inc., a Salesforce company. All other marks are those of respective owners.
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