Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine

CNIQ AI Analytics Platform Honored for Exceptional Innovation and Commitment to Improving the Customer and Business Manager 's Experience

NASHUA, NH / ACCESS Newswire / August 19, 2025 /Unified Office, a leading communications technology company offering exceptionally reliable, high-quality voice, messaging, business analytics, AI, and IoT-based solutions, announced today that TMC, a global, integrated media company, has named their TCNIQ AI Analytics Platform as a 2025 CUSTOMER magazine Voice AI Technology Excellence Award winner. The Voice AI Technology Excellence Awards honor innovative solutions that harness the power of artificial intelligence to elevate voice-driven experiences, improve customer engagement, and deliver meaningful business results.

"It gives me great pleasure to recognize Unified Office as a 2025 Voice AI Technology Excellence Award recipient," said Rich Tehrani, CEO of TMC. "Our judges were thoroughly impressed not only by the strength and features of the product, but by Unified Office 's commitment to delivering world-class customer experiences."

Unified Office has opened up its groundbreaking TCNIQ AI Analytics Platform, empowering small and medium sized businesses to build their own custom, enterprise class, AI-powered communications services, which were previously only available to large enterprises. This platform also provides access to Unified Office 's, curated, industry-specific AI language models, tools, and hyper-scalable, cost-effective infrastructure.

"We 're honored to receive this validation from TMC, which underscores our 'Voice Is The Future ' vision for cutting-edge business communications," said Ray Pasquale, Founder & CEO of Unified Office. "TMC shares our fundamental belief that AI 's power should be safe and accessible to all companies, large and small. By opening our communications and analytics platform, we empower our customers and partners to harness enterprise-class, no-code, drag-and-drop AI services for their own clients, virtually eliminating the need for dedicated software engineering staff. Any business can leverage these advanced AI features to increase revenue, staff productivity and customer satisfaction."

With this offering Unified Office is unleashing the power of its TCNIQ AI Analytics platform, which utilizes drag-and-drop building blocks inside their WYSIWYG Workflow Builder product. Unified Office also offers a suite of its own AI services available direct to customers or as a white-labeled offering through its many partners. These AI services include products such as:

• EngageIQ: Rapidly train staff while delivering a great customer experience.

• Sentiment Analysis: Detects caller sentiment, identifying positive or negative tones and/or pre-determined keywords. This reduces reputational risk and enhances customer satisfaction.

• AI-based Whisper Coaching: Provides immediate coaching and feedback to customer service reps, in real-time as they communicate with customers. It helps to coach them, enriching the communications experience.

Winners of the 2025 Voice AI Technology Excellence Award are featured in CUSTOMER magazine, TMCnet, as well as across all TMC social media platforms.

About Unified Office
Unified Office is a leading managed communications technology company, constantly innovating to help you stay ahead in a rapidly changing world. Unified Office 's unique, Voice Over IP business communications service is built on their patented Highest Quality Routing ProtocolTM (HQRPTM) transmission network, which ensures that you will never miss a call, all while experiencing exceptional call quality and zero downtime. All Unified Office services benefit from real-time business analytics and alerting so customers can see how their business is performing and make changes in real-time from the customer portal on any device, anywhere, at any time. Unified Office 's patented platform and all of its offerings, including its industrial-grade IoT and AI-based services, go to work for small and medium sized businesses, so they can concentrate on running their business, providing exemplary customer service, driving more revenue, and increasing employee and operational performance. Learn more at www.unifiedoffice.com.

ABOUT TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC 's CUSTOMER magazine is the industry 's definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

Unified Office Contact:

Cathy Clarke
Unified Office
Tel.: 617-527-2089
Email: cclarke@unifiedoffice.com

TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
sthompson@tmcnet.com

SOURCE:Unified Office

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