CarAI Announces PBS DMS Integration, Delivering 24/7 Scheduling, Smart Status Updates, and Service-to-Sales Intelligence

NEW YORK CITY, NY / ACCESS Newswire / November 13, 2025 /CarAI, the super AI employee for dealerships, announced a real-time integration with PBS Systems ' Dealer Management System (DMS), v10. The partnership connects PBS service data with CarAI 's automation platform so stores can answer every call, schedule faster, update customers automatically, and convert qualified service guests into sales opportunities with no added staff.

With the new integration, CarAI 's voice and messaging agents can read and write directly to PBS. Appointments, RO milestones, VIN and mileage data, and customer preferences flow bi-directionally. The result is fewer manual steps, fewer no-shows, higher show rates, and a measurable boost in fixed ops revenue and retention.

"Dealers do not need another tool. They need a tireless teammate, " said Joel Li, Founder and CEO of CarAI. "By integrating with PBS, CarAI becomes the super AI brain that runs in the background. We answer and route every inbound call, fill the schedule, keep customers informed in their own language, and - when the numbers make sense - turn a service visit into a trade-in and a sale. "

What the integration enables

• 24/7 Voice AI Scheduling - CarAI answers and books directly into PBS in real time, including after hours and peak times.

• Status and Updates - Automatic texts or calls when estimates are ready, parts arrive, or vehicles are finished, reducing "where 's my car " calls and improving CSI.

• Service-to-Sales Upgrade Intelligence - CarAI calculates repair-versus-replace and equity positions using live RO data and market signals, then offers curated upgrade options to interested guests.

• Recall and Campaign Outreach - Proactive booking for recalls, warranty-expiring vehicles, and declined RO follow-up.

• Multi-language by default - Natural conversation in the customer 's preferred language with transcripts and summaries sent to the team.

"PBS focuses on giving dealers a modern, flexible DMS that plays well with the best applications, " said Lynn McNeill, Sr. Vice President at PBS Systems. "CarAI 's automation brings timely, relevant communication to every service guest. Together, we help stores increase fixed ops penetration and retain customers over the full ownership cycle. "

Availability

The CarAI-PBS integration is available today for PBS dealers using CarAI. Existing PBS rooftops can request activation and a live demo at carai.com.

About CarAI

CarAI is an enterprise-grade AI platform for automotive retailers, marketed as the "super AI employee " for dealerships. Its voice and messaging agents answer every call, schedule and reschedule service directly in the dealer 's scheduler, send proactive status updates, and convert high-intent service guests into qualified sales opportunities. CarAI integrates with leading DMS and CRM systems-including PBS Systems, CDK, Xtime, Tekion and many others-delivering real-time analytics that tie activity to revenue, show rates, and CSI. The company 's R&D team includes AI researchers from the University of Toronto and engineers from AWS, IBM, and other AI leaders. Learn more at carai.com.

About PBS Systems

PBS Systems brings over 37 years of proven innovation and industry expertise to its flagship all-in-one Dealership Management platform: v10. Privately held and proudly 100% North American, all our operations, including Support and Development, are based solely in the US and Canada across six offices. Modern, flexible, and future-ready, our all-inclusive DMS offers industry-leading performance and the ability to capture business opportunities swiftly and securely. Serving more than 3,000 dealerships across North America and the Caribbean, PBS supports all OEMs and specializes in group deployment, CRM, Marketing, eCommerce, and Digital Tools. Our mission is to continually innovate and collaborate with our customers to enhance dealer productivity, efficiency, and profitability.

Media Contact

CarAI
Name: Aaron Schenk
Email: support@carai.com

SOURCE:CarAI

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