ScalePad Launches Product Capabilities to Support a New Era of Customer Success in the MSP Channel

VANCOUVER, BRITISH COLUMBIA / ACCESS Newswire / January 29, 2026 /ScalePad announced a series of new platform capabilities at Ignition, its annual product and strategy event, designed to help Managed Service Providers (MSPs) succeed in a new era where Customer Success positions MSPs as strategic partners in their clients ' long-term success.

These capabilities reflect ScalePad 's 2026 product priorities: driving deeper ecosystem integration, expanding automation and AI, and continuing platform unification. Together, these capabilities give MSPs the visibility to better connect data, surface insights, and strategically advise clients.

"Our responsibility is to make this new era actionable, " said Chris Day, Founder and CEO of ScalePad. "We 're building a connected platform that brings together data, automation, and intelligence so MSPs can execute Customer Success consistently and at scale. "

Product capabilities announced at Ignition included:

Automated QBR preparation and client-ready reporting:Deliverables and Global Analytics within Lifecycle Manager provide MSPs with deeper analytics and a delivery engine for client-ready QBR presentations. By automating repetitive prep work, such as data collection and reporting, the tools free up time for higher-value client conversations.

End-to-end CMMC automation and future AI support:ControlMap adds POA&M management and automated SPRS scoring to help CMMC-focused MSPs manage compliance from assessment through remediation.

Real-time visibility into backup compliance:Backup Radar provides MSPs with real-time insight into backup performance and automatically triggers action when client SLAs aren 't met, helping teams address issues before they become incidents.

Tight integration between strategy and quoting:A new Quoter and Lifecycle Manager integration allows MSPs to create quotes directly from approved initiatives, improving workflow efficiency and quote accuracy.

Unified API for client data:The ScalePad Public API unifies client data across the platform, enabling MSPs to design automated workflows for assessments, roadmaps, client planning, and more-powering scalable, outcome-driven Customer Success delivery.

This launch reinforces ScalePad 's commitment to helping MSPs shift from reactive service delivery to proactive, outcome-driven client success.

In addition to its product announcements, ScalePad shared insights from its newly released 2026 MSP Trends Report in a panel discussion led by Luis Giraldo, Chief Evangelist at ScalePad, alongside industry leaders Martin DesRosiers of Lyra Technology Group, Nett Lynch of Kraft & Kennedy, and Robert Cioffi of Progressive Computing. Drawing from a survey of more than 1,100 North American MSPs, the panel explored how service providers are responding to pricing pressure, competition, AI adoption, compliance, and hiring challenges in 2026.

"The role of the MSP is changing, " said Day. "Clients no longer measure value by activity or uptime alone; they care about impact, progress, and confidence in the decisions they 're making. Customer Success is how MSPs step into that role, but it requires a new set of capabilities for the next era-capabilities that help prove impact and turn the value they deliver into something clients are willing to invest in over the long term. "

An Ignition Product Recap and the 2026 MSP Trends Report are available now.

About ScalePad:

ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Our platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.

Media Contact:

Brittany McDougall
media@scalepad.com
(604) 334-8986

SOURCE:ScalePad

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