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FTC Sends More than $23.8 Million to Drivers and Diners Harmed by Grubhub's Deceptive Advertising Claims and Other Unlawful Conduct

News Provided by CRWE PRESS RELEASE2026-08-12

WASHINGTON, D.C. / CRWE PRESS RELEASE / August 12, 2026 - The Federal Trade Commission is sending payments totaling more than $23.8 million to drivers harmed by Grubhub’s deceptive earnings claims and diners harmed by the company’s misleading and unlawful conduct.

In December 2024, the FTC and the Illinois Attorney General alleged that food delivery company Grubhub engaged in an array of unlawful practices including deceiving drivers about how much money they would make delivering food, blocking diners from their accounts and funds, and unfairly and deceptively listing restaurants on its platform without their permission.

Under the settlement terms, Grubhub was ordered to make substantial changes to its operations across several areas, including honestly advertising pay for drivers, providing users with a mechanism to dispute blocked accounts, and listing restaurants on its platform only with their consent.

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The FTC is sending checks or PayPal payments to 640,038 affected consumers. Most consumers will receive a check in the mail. Check recipients should cash their checks within 90 days, as indicated on the check. PayPal recipients should redeem their PayPal payments within 30 days.

Consumers who have questions about their payment should contact the refund administrator, Analytics Consulting LLC, at 1-888-446-4992, or visit the FTC website to view frequently asked questions about the redress process. The Commission never requires people to pay money or provide account information to get a payment.

The Commission’s interactive dashboards for redress data provide by state-by-state breakdown of redress in FTC cases. In 2025, FTC actions led to more than $435 million in redress to consumers across the country.

The Federal Trade Commission works to promote competition and protect and educate consumers. The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. Learn more about consumer topics at consumer.ftc.gov, or report fraud, scams, and bad business practices at ReportFraud.ftc.gov. Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.