For Consumer Protection Week, PSEG Long Island Reminds Customers to Be Alert for Scams
For Consumer Protection Week, PSEG Long Island Reminds Customers to Be Alert for Scams |
| [28-February-2025] |
If someone calls and threatens to immediately shut off the power, it's likely fraudulent UNIONDALE, N.Y., Feb. 28, 2025 /PRNewswire/ -- For National Consumer Protection Week (March 2-8). PSEG Long Island urges customers to understand scammers' tactics and do the right thing if confronted with a demand for payment and a threat of imminent shutoff: Stop and verify before acting. Reach out to PSEG Long Island for confirmation.
"Consumer Protection Week is a time for helping people understand how to defend themselves from frauds and scams. PSEG Long Island wants customers to remember one simple thing: If someone threatens to immediately shut off your power, call the number that's printed on your bill to verify before giving them your money," said Lou DeBrino, PSEG Long Island's vice president of Customer Operations. "It may be an advanced digital scam, an in-person scammer or a telephone call, but nearly all scammers try to blindside their victims with an urgent problem in the hopes that they panic and miss all the clues that they're not who they appear to be. If you are unexpectedly contacted by someone claiming to be from PSEG Long Island and threatening to immediately shut off your power without payment, take a step back. Contact PSEG Long Island independently and verify before acting." Many of these scammers are demanding immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through PSEG Long Island's My Account, mobile app and text) as a method of payment. What customers should know about payment scams
In-person visits PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house and call 1-800-490-0025 to have a customer service representative verify that an employee has been dispatched to the location. An actual PSEG Long Island employee will respect the customer's decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911. Fake websites PSEG Long Island always uses the ".com" domain. Its real website can be found at psegliny.com. How actual PSEG Long Island reps handle phone calls If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025. PSEG Long Island is a member of Utilities United Against Scams, which continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,830 toll-free numbers used by scammers against utility customers out of operation. For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit psegliny.com/myaccount/customersupport/scamsandfraud. PSEG Long Island Visit PSEG Long Island at: Contact: Media Relations Pager
SOURCE PSEG Long Island | ||
Company Codes: NYSE:PEG |
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