PSEG Long Island Reminds Customers: Scammers Don't Have an Offseason
PSEG Long Island Reminds Customers: Scammers Don't Have an Offseason |
| [25-March-2026] |
If someone calls or visits, threatening to immediately shut off the power, it's likely fraudulent UNIONDALE, N.Y., March 25, 2026 /PRNewswire/ -- Whether it's a crisp fall, a frigid winter, a mild spring or a sweltering summer, scammers are always turning up the heat, impersonating utility workers via phone and sometimes in person to demand payments from their victims. PSEG Long Island urges customers to take the right steps if confronted with a surprise visit or call threatening imminent shutoff: Stop and verify before acting. Reach out to PSEG Long Island for confirmation.
"PSEG Long Island wants customers to remember one simple thing: Stop and verify first. If someone threatens to immediately shut off your power, check your account online or call the number that's printed on your bill to double check before giving them any money," said Lou DeBrino, PSEG Long Island's vice president of Customer Operations. "It may be an advanced digital scam, an in-person scammer or a telephone call, but nearly all scammers present an urgent problem in the hopes that their victims panic and miss all the clues that they're not who they appear to be. If you are unexpectedly contacted by someone claiming to be from PSEG Long Island and threatening to immediately shut off your power without payment, take a step back. Contact PSEG Long Island independently and verify before acting." Many utility scammers demand immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through My Account) as a method of payment. What customers should know about payment scams
In-person visits PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, they should not let the person into the house. PSEG Long Island employees are trained not to escalate the situation. If the person escalates their efforts to enter the home, customers should consider calling 911. Fake websites PSEG Long Island always uses the ".com" domain. Its real website can be found at psegliny.com. New: Public vehicle charger scams In some cases, these stickers may contain fraudulent branding from local electric utilities. PSEG Long Island does not currently offer any programs that require customers to interface with its website in order to activate a public vehicle charging station. How actual PSEG Long Island reps handle phone calls If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025. PSEG Long Island is a member of Utilities United Against Scams, which continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,830 toll-free numbers used by scammers against utility customers out of operation. For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit psegliny.com/myaccount/customersupport/scamsandfraud. PSEG Long Island Visit PSEG Long Island at: Contact: Media Relations Pager
SOURCE PSEG Long Island | ||
Company Codes: NYSE:PEG |
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