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'Absolutely crushed': Inside the investigation that saw StubHub refund 'devastated' Taylor Swift fans

World2026-07-15

Taylor Swift sings during the first of three concerts at BC Place in Vancouver in December 2024.

Heartbreak, panic, anger. Those are just some of the emotions contained in customer complaint logs StubHub provided B.C.'s consumer protection agency during an investigation into alleged wrongdoing related to sales of tickets for Taylor Swift's Vancouver Eras Tour in December 2024. As the ticket resale site faces fresh controversy over the recent sale of World Cup tickets, documents obtained by CBC News provide a window into a probe emerging from another high-profile event.

Source: CBC

The news, reports, views and opinions of authors (or source) expressed are their own and do not necessarily represent the views of CRWE World.

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